Cancellation and Refunds
Talent Vertex Partners sells professional recruitment services to businesses. This page states when an engagement can be cancelled and when money is refunded. Where this page and an agreement you have signed with Talent Vertex Partners differ, the signed agreement prevails.
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1. Cancelling an engagement
Either side may end a Retained Search engagement in writing. Fees already paid are then treated as set out below. A placement that has already concluded remains payable.
2. Retained Search — the activation fee
The activation fee is paid before the search starts and is credited in full against the placement fee when the engineer joins. It is earned as the work is done. It is refunded in full in the two cases at the top of this table; in the others it is not refunded, and in most of those it transfers to another position.
| What happens | What happens to the activation fee |
|---|---|
| We do not deliver the first shortlist within 21 working days of kickoff | Refunded in full. You may end the engagement in writing and we refund the activation fee within 10 working days. |
| We withdraw from the mandate | Refunded in full, where we step away for any reason other than your non-payment or a stalled process. |
| The search runs on and no hire results | Not refunded. Transferable in full to any other position you activate within 6 months. |
| You withdraw the role, fill it internally, or freeze hiring | Not refunded. Transferable in full to another position within 6 months. |
| The process stalls on your side | Where there has been no interview and no feedback from you for 20 working days despite our written request, we may suspend the search. The fee is then neither refunded nor transferable. |
| The position is filled from another source during the exclusivity period in your signed terms | Not refunded and not transferable. |
What counts as the first shortlist: three technically screened profiles for the position, each with its screening report — or, where three do not exist, a written market finding that shows you with evidence why, and what the position would have to change to become fillable.
3. Retained Search — the placement fee and replacement cover
The placement fee is charged once, when the engineer joins, and is not refunded. Every placement carries replacement cover instead: if a placed engineer resigns, or is exited for performance, within 90 days of joining, we run one replacement search at no placement fee and no new activation fee.
Where we have not delivered a suitable replacement within 45 working days of your written request, we issue a credit note for the placement fee paid on that hire, valid for 12 months against any Talent Vertex Partners invoice. The cover applies once per placement and requires that the placement fee was paid in full by its due date, that the role, level and location are unchanged, and that the exit was not caused by redundancy, restructuring, a material change to the agreed role, or non-payment of the engineer's salary.
4. Services paid in credits
- Credits. Credits are bought in the client portal and are not transferable between companies. Purchased credits that have never been spent are refunded in money on your written request, less payment-gateway charges.Purchased credits are not refunded in money; they stay in your balance for any TVP service until they expire.
- Monthly services. A monthly service is paid month by month, in advance, from your credit balance. Nothing is charged automatically: to stop, simply do not renew, and the service ends on the date the paid month ends. If we do not take your request forward, the credits you paid return to your balance.
- Express TVP Sourcing. If a requirement closes with no candidate selected, the advance returns to your credit balance as credits; where some positions are filled, the unused share returns the same way. A release fee is not refunded after the candidate's profile has been released to you.
- TVP Verification Service. The credits for a CV return to your balance when the candidate does not consent within 2 working days, is outside our niche, or is a duplicate of one you already sent.
5. How a refund is paid
A refund of money is paid to the original payment method through Razorpay, or by bank transfer where you paid by bank transfer. Where you end an engagement because the first shortlist was not delivered, the activation fee is refunded within 10 working days of your written notice. A refund of credits appears in your credit balance in the client portal, with the reason.
6. How to ask
Write to contact@talentvertexpartners.com from the email address registered on your account, and name the mandate or the invoice. Full fees and terms: Engagement Terms — Commercial Schedule.