Shipping and Delivery
Talent Vertex Partners sells professional services, not physical goods. Nothing is shipped, and there are no shipping or delivery charges. This page states how and when each service is delivered.
Last updated: 2 October 2026
1. How services are delivered
Everything we deliver — candidate profiles, screening reports, progress on each position, agreements, invoices and service reports — is delivered electronically, in your client portal at app.talentvertexpartners.com and by email to the contacts registered on your account. Interviews are arranged with you directly.
2. Retained Search
| Step | When |
|---|---|
| The search begins | On receipt of the activation fee. |
| Kickoff call | Within 5 working days of the activation fee. The role, the must-haves, the CTC band and the interview process are agreed in writing. |
| First shortlist | Within 21 working days of kickoff — or you may end the engagement and the activation fee is refunded in full. |
| Status | Every change on each active position shows in your client portal as it happens, with a bell. |
| Completion | The engagement on a position is complete when the engineer joins. |
3. Services paid in credits
- Credits are added to your balance when your payment is confirmed. A bank transfer is added when we record its receipt.
- Monthly services start once TVP confirms your request. We agree the delivery date of the first report or the first posts with you on the first call; each month's work is delivered in your client portal.
- Express TVP Sourcing. Sourcing starts when the advance is paid. A selected candidate's full profile opens in your portal as soon as the balance for that candidate is paid.
- TVP Verification Service. Reports arrive in your portal in the order you listed the candidates; your portal shows the dates before you pay.
4. If something is late
If a delivery date in your engagement is missed, tell your TVP consultant or write to contact@talentvertexpartners.com. Where a missed date gives you a right to end the engagement or to a refund, it is set out in Cancellation and Refunds.
Where this page and an agreement you have signed with Talent Vertex Partners differ, the signed agreement prevails.